SERVPRO of Hicksville/Plainview arrived to the residence and noticed Very heavy soot was detected throughout the basement and first floor of the home. SERVPRO of Hicksville/Plainview took time and effort, to tediously clean each of the contents in the home, and the structure of the home. SERVPRO of Hicksville/Plainview used Dry Chem. sponges, and SERVPRO Chemicals to eliminate soot, caused by an ongoing puffback in the residence. A puffback is caused when the oil burner in the residence becomes clogged, and backs up, causing soot to come out through heating vents. Upon completion the difference was very evident, the homeowner was satisfied and the house was restored to live-able conditions. SERVPRO of Hicksville Plainview cleaned the structure and contents efficiently eliminating heavy soot residue and readying the home for paint. SERVPRO technicians exuded large amounts of effort to ensure the highest level of service.